€27,000 less in returns. Every month.
How Equivalenza regained control of its picking, packing and shipping with Stockagile and Sendcloud.
+30%
online order volume
+10%
sustained structural growth
<1 mo
to go live
Equivalenza is a personalized fragrance brand with a presence across three continents. Its products —bulk fragrances with customizable bottle, cap and presentation— carry an operational complexity that few management systems can handle without friction.
The challenge
Equivalenza ran picking and packing on software that couldn’t cope with the complexity of its products — bulk fragrances with customizable bottle, cap and presentation. Orders got lost in transit, returns piled up costs, and the customer-support team was overwhelmed.
«Every month we had €27,000 in returns and orders cancelled due to delays. We never knew where an order was.»
The solution
In under a month it rolled out a hybrid multi-warehouse setup with Stockagile to manage batches, finished-goods picking and packaging customization — and Sendcloud for labels and tracking across multiple carriers.
Results
- Sharp drop in returns and cancellations caused by delays
- Zero complaints from the customer-support team
- Batch picking and packing with full traceability
- Rolled out in under a month
«With Sendcloud and Stockagile I get the best of both worlds. There’s always someone available to talk to — a partner that walks alongside us so we can grow together.»
Your story could be next.
We'll walk you through Stockagile with your catalog, your channels and your real operation. In 30 minutes.